Objectives and results
LTIF (lost time injury frequency)
23 accidents leading to absenteeism occurred, resulting in an LTIF of
An LTIF of 2.0 or lower.
An LTIF of 2.0 or lower from 2017.
Our score is
Active safety culture percentage is 30% or higher.
We strive for a safety culture within the organisation, subject to the agreed safety parameters and with a focus on attitude and behaviour.
against benchmark Business market
Customer satisfaction measured by the NES2 score is higher than 52% (consumer market) and 38% (business market).
Customer satisfaction in consumer and business markets rises further in the coming years.
Availability of technical staff in labour market, cybercrime, privacy of energy data, facilitation of energy transition
Electricity outage duration3
Maintain low outage duration. The objective for 2017 is 21 minutes.
The outage duration remains 21 minutes at maximum in the coming years.
Number of postcode areas with more than five interruptions per year
The number of unique cable numbers4 with more than five interruptions is a maximum of 18.
The number of unique cable numbers with more than five interruptions is a maximum of 18 in the coming years.
Top risk-mitigating projects5
Additional notes in Customers chapter, pillar 4
In 2017, we again aim to complete at least 90% of the most important projects before year-end.
We aim to complete 90% of these projects.
Offer smart meter6
We will offer smart meters to 534,000 addresses.
By 2020 everyone has been offered a smart meter.
Additional notes in Customers chapter, pillar 3
In 2017 we will complete 95% of our planned digitisation projects.
Alliander opts for digitisation of its networks.
Employee survey score
In 2017, we aim for a score of 75 in the Great Place to Work employee survey.
Be a top-class employer: an innovative and successful company where we develop future-oriented knowledge and competences.
Absenteeism of employees
Maximum absenteeism percentage of 3.9%
The maximum absenteeism percentage is 3.9% in the coming years.
Women in leadership positions
At least 27% of all leadership positions are filled by women.
In 2025 at least 33% of our leadership positions are filled by women.
People at a distance from the labour market
Offer 100 apprenticeships to people at a distance from the labour market
In 2020, together with our suppliers, we will offer more than 100 apprenticeships to people at a distance from the labour market.
Stakeholders and investors
Retention of solid rating
S&P AA-/A-1+/stable outlook Moody’s Aa2/P-1/stable outlook
Maintain solid A rating profile.
Maintain solid A rating profile.
Insufficient long-term regulatory focus
FFO/Net debt objective: > 20%
Interest cover objective: > 3.5
Net debt/ (net debt + net equity)
Net debt/ (net debt + net equity) Objective: < 60%
Solvency objective: > 30%
Socially Responsible Procurement
At least 71% of our procurement is socially responsible.
In 2020 arrangements are in place with at least 80% of our suppliers about the CO2 performance of their own operations and the products or services to be delivered to Alliander. 40% of our materials are purchased on the basis of circular procurement.
CO2 emissions from business operations
CO2 emissions are a maximum of 673 ktonnes (according to a
We strive for climate-neutral operations in 2023.
- 1 The safety culture performance within Alliander is measured according to the position on the safety ladder. The score and target for 2016 are based on the number of employees having achieved a safety proficiency level of at least 3.
- 2 From 2017, Alliander will report on customer satisfaction using the Net Effort Score (NES).
- 3 The outage duration in minutes indicates the average duration that our customers in the Liander area had no electricity during a one-year period. The stated outage duration for 2016 is based on low, medium and high voltage.
- 4 From 2017, Alliander will report the number of repeat outages based on cable number instead of post code area.
- 5 The KPI measures the extent to which the predefined milestones were achieved for the 25 most important risk-mitigating programmes or projects. The definition of KPI has changed compared to 2015, and KPI now focuses on intermediate milestones and not just on the final completion of a project.
- 6 The target for 2016 (424,000 addresses) deviates from the 2016 target as stated in the 2015 annual report and 2016 year plan (447,000 addresses). This is due to the fact that the definite timetable for the smart meter roll-out was completed after the publication of the annual report and year plan.
- 7 The CO2 emissions objective for 2016 was recalculated according to the most recent emission factors.
- 8 The Risks chapter clarifies the risks in more detail.